Thank you for shopping at NewLife Malaysia. We take pride in the quality of our health and wellness products. Please read our Return and Refund Policy carefully before making a purchase.
1. Local Returns Only
Due to the nature of health and personal care products, returns and refunds are strictly available for local orders only within Peninsula Malaysia.
- Orders placed outside our local service area are considered Final Sale and are not eligible for return or exchange unless the item arrives damaged or incorrect.
2. Return Eligibility & Conditions
To be eligible for a return and full refund, your item must meet all of the following conditions:
- Unopened & Sealed: The item must be completely unopened, unused, and in its original packaging with all protective safety seals intact. For safety and hygiene reasons, any health product with a broken or tampered safety seal cannot be accepted for return.
- Timeframe: You must initiate your return request within 7 calendar days of the purchase or delivery date.
- Proof of Purchase: You must provide a valid receipt, order confirmation email, or order number.
3. Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:
- Opened, used, or unsealed health supplements, vitamins, or personal care products.
- Personal hygiene and medical care equipment (e.g., enema buckets, enema tubes, catheters, douches).
Note: If an enema kit or personal hygiene item arrives damaged, defective, or incorrect, please notify us within 48 hours for a replacement (see Section 6).
4. How to Initiate a Return
If your order meets all eligibility criteria (unopened, original seal intact, local order, and non-hygiene item), please follow these steps:
- Contact Support First: Reach out to us using the contact email address or phone number listed on your email purchase receipt or in the contact section of our website. Please include your Order Number and reason for return.
- Locate the Return Address: The exact return address is printed directly on the shipping label or packaging slip included with your delivered package.
- Return Method: Approved returns must be dropped off in-person or shipped to the return address printed on your package at the customer’s expense.
Please do not send items back without first contacting support to confirm your return eligibility.
5. Refunds & Processing
- Once your return is received and inspected to confirm the product is unopened and sealed, we will send you an email notifying you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 7 business days.
- Original shipping fees (if applicable) are non-refundable.
6. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of receipt with photos of the damaged item and packaging. We will promptly arrange a replacement or full refund at no extra cost to you.
Contact Us
For any questions regarding returns or refunds, our support contact details (email address and telephone number) are accessible on your order confirmation receipt email as well as on our website’s Contact Us page.